LETTER/EMAIL OF COMPLAINT

Letter/email of complaint www.lawebdeingles.com

Letter/email of complaint, éste es uno de los writings que suele salir en exámenes de inglés por ejemplo de la Escuela Oficial de Idiomas. Éste es un ejemplo de writing formal, hay muchos ejemplos, hoy vemos la de complaint (queja).
Dear Sir/ Madam,

(INTRODUCTION)
 I am writing to express my strong dissatisfaction at the disgraceful treatment I received at the Walford Branco of Stimpson’s Electronics yesterday afternoon.
 (
MAIN BODY)
Firstly, the product I was given was not the model I had asked for. The new X-401 calculator was demonstrated to me by the sales assistant, and I agreed to buy it. However, on unpacking my purchase, I saw that I had been given the smaller X-201 model instead.
Furthermore, this calculator was much cheaper than the model I requested and paid for. It did not have many of the features I needed and was much more basic than the one I was shown to begin with.
To make matters worse, I was deeply offended by the behaviour of the sales assistant when I went back to the shop to complain. He was not only impolite, but also unhelpful. He refused to contact the manager when I asked to speak to him about the incident.

(CONCLUSION)
As you can imagine, I am extremely upset, I must insist on a full refund, in addition to a written apology from the local manager, or else I shall be forced to take further action.
I expect to hear from you as soon as possible.
Yours faithfully,
Caroline Adams

 Another possibility:
As you can imagine, I am extremely upset and I feel I am entitled to a partial refund in addition to a written apology from the local manager.


EXAMPLES AND TOOLS:

TOOL ONE
EXAMPLE AND USEFUL PHRASES